Terms of Service

Last Updated: August 20, 2026

Welcome to Festive Glow Decor.

Festive Glow Decor is operated by Shenzhen Soupeng Technology Co., Ltd. (

深圳搜朋科技有限公司), referred to in these Terms as “we,” “us,” “our,” or the “Company.”

These Terms of Service (“Terms”) govern your access to and use of festiveglowdecor.com, including all purchases made through our website.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. Online Store Terms

You may use this website only for lawful purposes.

By using our website, you agree not to:

• Use the website for fraudulent, unlawful, or unauthorized purposes.

• Provide false or misleading information.

• Interfere with the security or normal operation of the website.

• Upload or transmit viruses, malicious code, or other harmful materials.

• Attempt to gain unauthorized access to our systems or customer information.

• Copy, reproduce, distribute, or commercially exploit protected website content without permission.

• Violate the legal rights of Festive Glow Decor or any third party.

We reserve the right to restrict or terminate access to our website if these Terms are violated.

2. Product Information

We make reasonable efforts to provide accurate and up-to-date product information, including descriptions, specifications, dimensions, colors, features, images, prices, and availability.

Actual product colors may vary slightly due to lighting conditions, photography, screen settings, or device displays.

Packaging or minor design details may occasionally vary without materially affecting the intended function of the product.

We reserve the right to correct errors or update product information when necessary.

3. Product Availability

All products are subject to availability.

Adding an item to your cart does not guarantee that it will remain available until your order has been successfully completed.

If a product becomes unavailable after your order has been placed, we will contact you and provide an appropriate solution, which may include cancellation and a refund for the unavailable item.

4. Prices and Payments

All prices are displayed in the currency shown on our website or during checkout.

We reserve the right to change product prices before an order is placed.

The amount charged will be the price confirmed during checkout, except in cases of obvious pricing or technical errors.

Payment must be successfully authorized before an order can be processed.

Available payment methods are displayed during checkout.

Customers are responsible for providing complete and accurate billing and payment information.

5. Orders

After placing an order, you may receive an order confirmation by email.

An order confirmation means that we have received your order. It does not necessarily mean that the order has already been shipped.

We may contact you if additional information is required to process your order.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving:

• Suspected fraud or unauthorized payment.

• Incorrect or incomplete customer information.

• Product availability issues.

• Obvious pricing or listing errors.

• Orders that violate applicable laws or these Terms.

If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.

6. Shipping and Delivery

Orders are processed and shipped in accordance with our published Shipping Policy.

Customers are responsible for providing a complete and accurate shipping address.

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, holidays, transportation disruptions, or other unforeseen events.

Please review our Shipping Policy for current processing times, estimated delivery times, shipping costs, and additional shipping information.

7. Returns and Refunds

Returns, refunds, damaged items, defective products, and order issues are handled in accordance with our published Return & Refund Policy.

Customers should review the Return & Refund Policy before making a purchase.

Approved refunds will be processed according to the method and timeframe stated in that policy.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived.

8. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible.

We may ask you to provide:

• Your order number.

• A description of the issue.

• Photographs or videos showing the problem where appropriate.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Product Use and Safety

Customers are responsible for following all instructions, warnings, installation guidance, and safety information provided with the product.

Products should only be used for their intended purpose.

For electrical and lighting products, customers should ensure that the product is used with an appropriate power source and in an environment suitable for its stated specifications.

Where appropriate, decorative and electrical products should be used by children only under adult supervision.

10. Accuracy of Website Information

We make reasonable efforts to keep the information on our website accurate and current.

However, occasional typographical errors, technical errors, omissions, or outdated information may occur.

We reserve the right to correct errors and update website content when necessary, subject to applicable consumer protection laws.

11. Intellectual Property

Unless otherwise stated, all original website content owned by Festive Glow Decor, including text, graphics, branding, layouts, logos, and other original materials, is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, or commercially exploit our protected content without prior written permission.

Third-party trademarks, brand names, product names, and intellectual property remain the property of their respective owners.

12. Third-Party Services

Our website may use third-party service providers for functions including:

• Website hosting.

• Payment processing.

• Analytics.

• Advertising.

• Order fulfillment.

• Shipping and delivery.

• Customer communication.

Your use of certain third-party services may also be subject to the applicable provider's own terms and policies.

We are not responsible for websites or services that are not owned or controlled by us.

13. Personal Information

When placing an order or communicating with us, you agree to provide accurate, current, and complete information.

You are responsible for keeping your contact, billing, shipping, and account information accurate.

Our collection, processing, and use of personal information are described in our Privacy Policy.

14. Prohibited Uses

You may not use our website or services:

• For unlawful or fraudulent purposes.

• To violate applicable laws or regulations.

• To infringe intellectual property rights.

• To submit false or misleading information.

• To transmit malicious software or harmful code.

• To collect information about other users without authorization.

• To interfere with website security or functionality.

• To engage in fraudulent payment activity.

• To misuse our services in a way that may harm us or another person.

15. Disclaimer

We make reasonable efforts to provide our website and services in a reliable and accurate manner.

However, except where prohibited by law, we do not guarantee that the website will always operate without interruption, delay, or technical error.

Nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or other protections that cannot legally be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Festive Glow Decor and the Company will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, services, or products where such liability may lawfully be excluded.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by law, including liability arising from fraud, intentional misconduct, or other liabilities that cannot legally be excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, or reasonable expenses resulting directly from:

• Your unlawful use of our website.

• Your violation of these Terms.

• Your infringement of another person's legal rights.

18. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain in full force and effect.

19. Governing Law

These Terms are governed by the laws applicable to the Company and its business operations, subject to any mandatory consumer protection rights available to customers in their country or region of residence.

Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be waived.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, products, services, business practices, or legal requirements.

The latest version will always be published on this page with the updated “Last Updated” date.

Changes will take effect from the date they are published unless otherwise required by applicable law.

21. Contact Information

Festive Glow Decor

Operated by:
Shenzhen Soupeng Technology Co., Ltd.

Address:
Room 1403, Building 19, Zhonghaixin Innovation Industrial City, No. 11 Ganli 2nd Road, Gankeng Community, Jihua Subdistrict, Longgang District, Shenzhen City, Guangdong Province, China. Please note: this is not a return address.

Contact Number:
(+86）19166367174

 

Email:
ratiratiah9@gmail.com

 

Website:
www.festiveglowdecor.com

For questions regarding these Terms of Service, your order, or our products, please contact us using the information above.